We’re with you,
Every step of the way.
At your service
Our essential services are strategically designed to move the needle.
We help you achieve your company’s unique objectives by determining
the best way to meet and exceed them.
Planning & Design
- Analysis of available client data to determine best incentive strategy (earning criteria, goal setting, etc.)
- Strategic program design to maximize ROI (destination selection, agenda, activities, etc.)
- Vendor contract negotiation & sourcing
Program & Attendee Management
- Dedicated HMI Program Manager
- Management of program deliverables & due dates (rooming list, attrition dates, sleeping room & meeting space blocks, etc.)
- Budget build & management
- Customer service for attendees via phone & email
- Experienced travel professionals onsite to handle all of the details
- Online website & registration
- Mobile app build and management to maximize attendee engagement
- Detailed reporting and analysis of program performance
- Post-event survey & analysis of results for return on investment (ROI) and return on experience (ROE) tracking
- Marketing campaign development & execution to strengthen brand recognition
- Pre-trip communications
- Onsite material
- Post-trip communications
- Dedicated HMI Air Manager
- In-house air management: charters, blocked space and book & ticket reservations
- 24/7 flight watch on group travel days to proactively handle any flight issues / delays / cancellations
“Start to finish, this was the most incredible trip we have taken!”
Group travel participant, national HVAC distributor
Have meeting, will travel.
When you hire a third party to organize your meeting or event, we know you’re looking for more than a pretty location and a comfortable venue. At HMI, we offer a host of comprehensive services to take your event to the next level of success.
Onsite access for travel participants
TripBuzz is a specially designed app that provides exclusive access for trip participants and group travel administrators while onsite with group travel programs. With TripBuzz you can:
- send push notifications to trip attendees
- post and update the trip schedule
- property overview
- post and update activity options
- add a social media component for trip participants
- customer satisfaction survey administered on departure day to gauge participant experience
“Using the TripBuzz app for the past three years has been life changing for our group events. The app has allowed our attendees to receive to the minute updated event information, has provided a network to share photos and experiences and created a way for us to keep the group engaged throughout our event. I highly recommend this app!” Samantha Raney, General Manager, Dealer Tire