We’re with you,
Every step of the way.

At your service

Our essential services are strategically designed to move the needle.
We help you achieve your company’s unique objectives by determining 
the best way to meet and exceed them.

Planning & Design
  • Analysis of available client data to determine best incentive strategy (earning criteria, goal setting, etc.)
  • Strategic program design to maximize ROI (destination selection, agenda, activities, etc.)
  • Vendor contract negotiation & sourcing


Program & Attendee Management
  • Dedicated HMI Program Manager
  • Management of program deliverables & due dates (rooming list, attrition dates, sleeping room & meeting space blocks, etc.)
  • Budget build & management
  • Customer service for attendees via phone & email
  • Experienced travel professionals onsite to handle all of the details
Event Technology
  • Online website & registration
  • Mobile app build and management to maximize attendee engagement
  • Reporting
  • Detailed reporting and analysis of program performance
  • Post-event survey & analysis of results for return on investment (ROI) and return on experience (ROE) tracking
Marketing Communications
  • Marketing campaign development & execution to strengthen brand recognition
  • Pre-trip communications
  • Onsite material
  • Post-trip communications


Air Management
  • Dedicated HMI Air Manager
  • In-house air management: charters, blocked space and book & ticket reservations
  • 24/7 flight watch on group travel days to proactively handle any flight issues / delays / cancellations

“Start to finish, this was the most incredible trip we have taken!”

Group travel participant, national HVAC distributor

Have meeting, will travel.

When you hire a third party to organize your meeting or event, we know you’re looking for more than a pretty location and a comfortable venue. At HMI, we offer a host of comprehensive services to take your event to the next level of success.

Onsite access for travel participants

TripBuzz is a specially designed app that provides exclusive access for trip participants and group travel administrators while onsite with group travel programs. With TripBuzz you can:

  • send push notifications to trip attendees
  • post and update the trip schedule
  • property overview
  • post and update activity options
  • add a social media component for trip participants
  • customer satisfaction survey administered on departure day to gauge participant experience


“Using the TripBuzz app for the past three years has been life changing for our group events. The app has allowed our attendees to receive to the minute updated event information, has provided a network to share photos and experiences and created a way for us to keep the group engaged throughout our event. I highly recommend this app!” Samantha Raney, General Manager, Dealer Tire